Customer service and AI chatbot operations, handled end to end.

Freelance support for DTC and apparel brands — I set up, run, and fix the systems your customers actually talk to, in German and English.

CONTENTS OF SERVICE

What I take off your plate

✓

Day-to-day customer service

Tickets, escalations, refunds, and order issues — handled with your tone of voice, not a script.
✓

AI chatbot setup & tuning

Building and maintaining AI agents on Zendesk / Ultimate AI / Resolvia so they resolve real questions instead of frustrating people.
✓

Platform migration & QA

Moving CS tooling between platforms without dropping conversations, automations, or data along the way.
✓

Help Center & copywriting

Clear, on-brand articles and macros in German and English that actually reduce ticket volume.
✓

Compliance & crisis communication

EU consumer law, marketplace messaging policy, and the occasional press inquiry — handled calmly and correctly.

ROUTE TO DELIVERY

1

Send an inquiry

Tell me what's currently broken, slow, or missing in your CS setup.
2

Scope the work

A short call to agree on hours, tools, and what "done" looks like.
3

Go live

I plug into your existing tools and start handling tickets or building your chatbot.

SENDER CREDENTIALS